https://www.sarahlarsonux.com/work daily 0.75 2026-05-05 https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/427fe3ca-408e-4db9-a363-75a54f57fefe/Group+9.png Work https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/81b5f1c1-372d-4b45-b9be-151aae1eb0fe/Group+12.png Work https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/8052ba55-2e63-423c-ac3e-d3229063518a/Group+22.png Work https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/8447e4d1-ba26-4a7f-9ea1-3b89274c5255/Group+23.png Work https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/a39afa24-d2ce-4114-b8cf-8c4e3187180c/iMac+24+inch.png Work https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/aa1af7e0-02ef-4204-bc97-25772dc70621/Group+67.png Work https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/38ecfdc0-bddf-49e1-9f88-fbd6f36425b1/iPhone+15+Pro+%281%29.png Work 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https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/38ecfdc0-bddf-49e1-9f88-fbd6f36425b1/iPhone+15+Pro+%281%29.png Home https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/40ae0c47-2e9c-4963-b194-10f03c23b0be/Slide+4_3+-+7+%282%29.png Home https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/aa1af7e0-02ef-4204-bc97-25772dc70621/Group+67.png Home https://www.sarahlarsonux.com/contact daily 0.75 2026-05-05 https://www.sarahlarsonux.com/about daily 0.75 2026-05-05 https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/511c376e-9f66-4a13-a571-78dc4d292f0a/Group+20.png About https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/223a9de3-e52b-4910-8d28-31ce19e5e041/Group+18.png About https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/15f7fb2f-e1e8-4e31-b6ef-dda81b9332b3/Group+21+%281%29.png About https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/091669e7-834a-4198-8492-327669a57137/Group+19+%281%29.png About https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/0aa6f2c5-d10b-41a8-915f-44cce4f64fff/Group+17+%281%29.png About https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/0c9e8d66-c308-432d-a59c-176190510bcc/Group+4.png About https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/5cbf646e-a904-4484-baa9-505e332e37aa/Group+2+%281%29.png About https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/8b272215-73c8-42c1-8654-3b3b292b1d2d/Group+5.png About https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/35335351-8ee9-4090-ac33-3c629859dc56/Group+3.png About https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/fc7ce592-6b0f-45ce-b6c0-285273398840/Group+5.png About https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/c184d749-d80d-44e0-92f4-b11adab94463/Group+5.png About https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/0c9e8d66-c308-432d-a59c-176190510bcc/Group+4.png About https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/b26e0aef-cdaf-45f0-9f27-b12c284a7bcb/Group+6.png About https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/b26e0aef-cdaf-45f0-9f27-b12c284a7bcb/Group+6.png About https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/b76cf186-182f-4386-9bc6-19905f49c39e/Group+7.png About https://www.sarahlarsonux.com/item-management daily 0.75 2026-05-07 https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618497259178-6XJGK9GR6YAVBQL5L519/20140301_Trade-151_012-2.jpg Item Management https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694583486-2PQT0LQ193RL7MCB6DX4/20140228_Trade+151_0046.jpg Item Management https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694644871-IC85FNH781UNZSZEGHDR/Aro+Ha_0428.jpg Item Management https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/a39afa24-d2ce-4114-b8cf-8c4e3187180c/iMac+24+inch.png Item Management https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/40ae0c47-2e9c-4963-b194-10f03c23b0be/Slide+4_3+-+7+%282%29.png Item Management https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/aa1af7e0-02ef-4204-bc97-25772dc70621/Group+67.png Item Management https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/cd23ec39-c584-4d5a-9406-a0310f6b1624/Reults_+Dashboard.png Item Management https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/6c5035aa-d082-4167-a0f9-ed0f9c66591c/Inspo_+Sarah.png Item Management We kicked off our second design sprint by creating inspiration boards to guide the overall design direction. https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/cb4132cd-b1ac-407d-b51a-43d528532b12/Reults_+Order+Review.png Item Management https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/eb76da89-99e2-4ba9-bde4-b5da3b57583a/Screenshot+2026-01-10+at+11.46.16%E2%80%AFAM.png Item Management We conducted A Jobs To Be Done (JTBD) workshop to identify critical workflows and areas of opportunity. https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/d1b19000-f651-49dd-aab9-a20c14a93836/Site+Map.png Item Management We defined the foundational information architecture by creating a high-level structural sitemap. https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/128ca619-91f4-4928-8056-861b713ee3ec/Reults_+Price+Review.png Item Management https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/5fa05b85-966d-4afc-a7ab-cbd6452b140e/Screenshot+2026-01-10+at+11.37.19%E2%80%AFAM.png Item Management We kicked off our storyboarding sprint with a Round Robin ideation session with stakeholders. https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/57e3009a-7f3c-47a1-8e34-c6a364bc00a6/Group+1.png Item Management We created user flows for key tasks: Ordering, In-Aisle Tag Printing, & Item Disposal. https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/266fcc93-b75c-4ae6-a00a-9cce7217991b/Item+Details.png Item Management https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/b432525a-21aa-44e1-afc0-a68a56a07abb/Mind+Map+1.png Item Management Mind maps helped visualize all the information we had learned during research to illustrate commonalities & connections. https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/361544d9-7e0d-44b2-a037-e128be132b60/Frame+1173.png Item Management We rapidly co-designed, tested and iterated with end-users moving from low to high fidelity. https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/db9ac320-e374-4fdf-8ac5-6fad49f79aa9/In-Store+Navigation.png Item Management https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/4b71fbca-b464-4e1f-a601-6fa0263ae3ad/IMG_7039+1.png Item Management We sketched low-fidelity concepts of the best ideas resulting from ideation. https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/b8a5154d-90f6-4df9-9193-8553ce61b117/Frame+1174.png Item Management By the end of the sprint, we had a polished, clickable, high-fidelity prototype of prioritized features. https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/131704f5-a27e-4ba6-9861-8223f9dd9f0c/Transit.png Item Management https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/41658110-5af0-405e-812a-b6ce96f08bc6/Copy+of+Days+3+%26+4+Working+Storyboard_2026-01-10_16-58-51.png Item Management We iteratively drafted storyboards, getting feedback from stakeholders after each iteration. https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/1f0a29bc-571d-4088-b56b-d5eb5467da65/Frame+1175.png Item Management The result is a new, modern, and streamlined system for managing items in retail stores! https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/4f333630-e327-4f6e-a685-d1ac15a72c08/Copy+of+Copy+of+Day+5+Final+Item+Management+Storyboard_2024-07-06_21-51-16+1.png Item Management We ended the sprint with a final, polished storyboard. https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/6eb0fd0e-988c-4542-be04-3a20a840ded7/Screenshot+2026-01-10+at+12.08.36%E2%80%AFPM.png Item Management We used the storyboard to facilitate a Value vs. Risk workshop, a fun approach to feature prioritization. https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/942897eb-18b6-4de6-a538-aad19ebb1a74/Screenshot+2026-01-10+at+12.22.07%E2%80%AFPM.png Item Management We leveraged a prioritization matrix to plot results of the Value vs. Risk workshop, defining clear focus areas for further work. https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/18a2b3bd-1118-453f-9d22-08f0aa0a7576/Screenshot+2026-01-10+at+12.17.17%E2%80%AFPM.png Item Management Lastly, we surveyed 100+ associates (end-users) and validated final areas of focus for prototyping during a second design sprint. https://www.sarahlarsonux.com/esl-visioning-workshop daily 0.75 2026-05-07 https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618497259178-6XJGK9GR6YAVBQL5L519/20140301_Trade-151_012-2.jpg ESL Visioning Workshop https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694583486-2PQT0LQ193RL7MCB6DX4/20140228_Trade+151_0046.jpg ESL Visioning Workshop https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694644871-IC85FNH781UNZSZEGHDR/Aro+Ha_0428.jpg ESL Visioning Workshop https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/38ecfdc0-bddf-49e1-9f88-fbd6f36425b1/iPhone+15+Pro+%281%29.png ESL Visioning Workshop https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/df81ebc8-1490-4852-91ac-057f1bfa13d6/iMac+24+inch.png ESL Visioning Workshop https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/aa1af7e0-02ef-4204-bc97-25772dc70621/Group+67.png ESL Visioning Workshop https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/6c9931c5-c0d6-45ce-a2a5-d07d98e09090/Slide+4_3+-+4+%281%29.png ESL Visioning Workshop Early workshop framework sketch https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/ea2c4e53-4e6a-4334-8c9f-e27d22854868/Slide+4_3+-+9+%281%29.png ESL Visioning Workshop 1. We started by digitizing all workshop data points using Mural. https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/2d46fe42-60e1-4f98-ab72-590b36b1f679/Slide+4_3+-+5+%282%29.png ESL Visioning Workshop Activity 1 sketch https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/cefd0ce5-c5b7-4ba9-a574-ebdb12ed5407/Group+37.png ESL Visioning Workshop Participants were broken out into 4 groups: Yellow, Red, Blue or Green https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/ffd3aadc-231d-45f5-950c-06986355a09e/Slide+4_3+-+10+%282%29.png ESL Visioning Workshop 2. Next, we consolidated by creating 6 key themes across all use cases grouped by Viability, Usability, Feasibility and Value. https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/99baa612-3ee2-43e5-9fa7-18354a2335e5/Slide+4_3+-+6+%281%29.png ESL Visioning Workshop Activity 2 sketch https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/7cd586ef-8138-4895-89fd-e2562235219f/9+Use+Case+Worksheet+8.5x11+Print+10.png ESL Visioning Workshop Activity 1: Participants diverged into breakout rooms where they completed an async worksheet for their personal "bids" using dot stickers. Participants then reviewed and discussed their bids in their breakout groups, identifying their collective top 3 use cases to move forward into the next round. https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/9a1bfb0e-89e3-4ef2-854c-cef6d7175fd3/Slide+4_3+-+11+%283%29.png ESL Visioning Workshop 3. Next, we dove deeper into each of the six themes for each use case by arranging risks through the lens of People, Process and Technology. https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/40ae0c47-2e9c-4963-b194-10f03c23b0be/Slide+4_3+-+7+%282%29.png ESL Visioning Workshop Activity 3 sketch https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/d07bde8f-4ed3-433c-a272-5e1eb3f27991/IMG_6709+2.jpg ESL Visioning Workshop Activity 2: Completed boards and reasoning were then shared with the broader group. https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/40ae0c47-2e9c-4963-b194-10f03c23b0be/Slide+4_3+-+7+%282%29.png ESL Visioning Workshop Activity sketch https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/c39dbd54-6a5e-4c0d-9323-9a87274ba5d0/Copy+of+ESL+Visioning+Synthesis_2025-06-29_02-05-10.png ESL Visioning Workshop 4. Lastly, we calculated totals for each use case as a percentage point for each risk theme to quantify our findings. https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/543d4b06-ce60-4b28-9dc8-f80ea566a14d/Slide+4_3+-+8+%282%29.png ESL Visioning Workshop Activity 4 sketch https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/5c0364d9-68c6-4414-a63e-5db7d1efa935/9+Use+Case+Poster+18x24+Print+2.png ESL Visioning Workshop Activity Materials https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/9c1bb892-24ad-40bf-8bf1-aa64a003de28/Image+%286%29+%281%29.jpeg ESL Visioning Workshop Activity 2: All participants converged by leveraging MoSCoW to prioritize 4 use cases using rationale from activity 1 to support group discussion. https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/543d4b06-ce60-4b28-9dc8-f80ea566a14d/Slide+4_3+-+8+%282%29.png ESL Visioning Workshop Activity sketch https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/3a2d410e-6d7b-43d5-a204-1c9021ee6f33/World+Cafe+Poster+18x24+Print+1.png ESL Visioning Workshop Activity Materials https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/1848ae85-5835-4ad0-bc32-58c99d620341/IMG_6713+2.JPG ESL Visioning Workshop Activities 3 & 4: Each participant rotated through 4 breakout rooms, each focusing on ideating risks for a prioritized use case. Risks and rationale were then shared with the full group before moving into a final voting session. https://www.sarahlarsonux.com/resume daily 0.75 2026-05-05 https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/41d44b35-8343-41fe-9816-dc067dd52b02/1.png Resume https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/f19fe8d4-6976-4288-81b1-dfed36ab08c4/2.png Resume https://www.sarahlarsonux.com/nexus-persona-ecosystem-2 daily 0.75 2026-05-07 https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618497259178-6XJGK9GR6YAVBQL5L519/20140301_Trade-151_012-2.jpg Nexus Persona Ecosystem https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694583486-2PQT0LQ193RL7MCB6DX4/20140228_Trade+151_0046.jpg Nexus Persona Ecosystem https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694644871-IC85FNH781UNZSZEGHDR/Aro+Ha_0428.jpg Nexus Persona Ecosystem 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Journey Map Storyboard & Emotion Arc https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/75322eb8-c331-4e66-a49a-d0f09f517a0e/In-Store+Diary+Study+-+Analysis+Board+%281%29.png E2E CX Journey Mapping Macro L1 (End-to-End) https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/aa1af7e0-02ef-4204-bc97-25772dc70621/Group+67.png E2E CX Journey Mapping https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/6ed1ec56-d39b-4aaa-8358-0ef13ad9c649/Screenshot+2026-04-28+at+8.35.47%E2%80%AFPM.png E2E CX Journey Mapping https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/35e89e67-de1b-463d-bf29-89098fced8e9/In-Store+Diary+Study+-+Analysis+Board+%285%29.png E2E CX Journey Mapping Medium L2 https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/2820f48e-f63c-42d3-a885-db8716812122/Group+69+%282%29.png E2E CX Journey Mapping https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/e4f1cb5c-be5e-4c97-b927-1f0ca6659200/Screenshot+2026-04-28+at+8.41.00%E2%80%AFPM.png E2E CX Journey Mapping https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/2820f48e-f63c-42d3-a885-db8716812122/Group+69+%282%29.png E2E CX Journey Mapping L1 End-to-End Customer Journey Map Pains, Opportunities, Touchpoints, Metrics & What If https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/9d0005af-e4ac-4bcf-9aea-9799c74e6fbd/In-Store+Diary+Study+-+Analysis+Board+%283%29.png E2E CX Journey Mapping Medium L2: Shop https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/c4716dc0-46ad-42d2-9c11-16997bf0183e/Group+68.png E2E CX Journey Mapping https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/8f9ebff8-32c3-4201-bb3f-186cb419a07a/Group+67+%281%29.png E2E CX Journey Mapping L2 Shop Customer Journey Map Storyboard & Emotion Arc https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/8f9ebff8-32c3-4201-bb3f-186cb419a07a/Group+67+%281%29.png E2E CX Journey Mapping https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/3158bf62-4a99-4b74-b883-3908f618990d/Group+68+%281%29.png E2E CX Journey Mapping L2 End-to-End Customer Journey Map Pains, Opportunities, Touchpoints, Metrics & What If https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/3158bf62-4a99-4b74-b883-3908f618990d/Group+68+%281%29.png E2E CX Journey Mapping https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/c4716dc0-46ad-42d2-9c11-16997bf0183e/Group+68.png E2E CX Journey Mapping Embedded Service Blueprint Layer https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/bff6388f-398a-43b1-a6fa-544a1384c795/Group+69+%284%29.png E2E CX Journey Mapping https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/ea229001-15b2-49fc-b938-9164fd5fe2db/Group+69+%283%29.png E2E CX Journey Mapping End-to-End and Shop Journey Maps https://www.sarahlarsonux.com/nexus-mini-case-study daily 0.75 2026-05-05 https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618497259178-6XJGK9GR6YAVBQL5L519/20140301_Trade-151_012-2.jpg Nexus Mini Case Study https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694583486-2PQT0LQ193RL7MCB6DX4/20140228_Trade+151_0046.jpg Nexus Mini Case Study https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694644871-IC85FNH781UNZSZEGHDR/Aro+Ha_0428.jpg Nexus Mini Case Study https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/aa1af7e0-02ef-4204-bc97-25772dc70621/Group+67.png Nexus Mini Case Study https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/38ecfdc0-bddf-49e1-9f88-fbd6f36425b1/iPhone+15+Pro+%281%29.png Nexus Mini Case Study https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/40ae0c47-2e9c-4963-b194-10f03c23b0be/Slide+4_3+-+7+%282%29.png Nexus Mini Case Study https://www.sarahlarsonux.com/e2e-mini-case-study daily 0.75 2026-05-07 https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/df81ebc8-1490-4852-91ac-057f1bfa13d6/iMac+24+inch.png E2E Mini Case Study https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/38ecfdc0-bddf-49e1-9f88-fbd6f36425b1/iPhone+15+Pro+%281%29.png E2E Mini Case Study https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/40ae0c47-2e9c-4963-b194-10f03c23b0be/Slide+4_3+-+7+%282%29.png E2E Mini Case Study https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/aa1af7e0-02ef-4204-bc97-25772dc70621/Group+67.png E2E Mini Case Study L1 End-to-End Customer Journey Map Storyboard & Emotion Arc https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/2820f48e-f63c-42d3-a885-db8716812122/Group+69+%282%29.png E2E Mini Case Study L1 End-to-End Customer Journey Map Pains, Opportunities, Touchpoints, Metrics & What If https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/8f9ebff8-32c3-4201-bb3f-186cb419a07a/Group+67+%281%29.png E2E Mini Case Study L2 Shop Customer Journey Map Storyboard & Emotion Arc https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/3158bf62-4a99-4b74-b883-3908f618990d/Group+68+%281%29.png E2E Mini Case Study L2 End-to-End Customer Journey Map Pains, Opportunities, Touchpoints, Metrics & What If https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/c4716dc0-46ad-42d2-9c11-16997bf0183e/Group+68.png E2E Mini Case Study Embedded Service Blueprint Layer https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/ea229001-15b2-49fc-b938-9164fd5fe2db/Group+69+%283%29.png E2E Mini Case Study End-to-End and Shop Journey Maps https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/1be9b648-1d31-4b6f-a680-de52ab29288e/Screenshot+2026-04-28+at+8.28.59%E2%80%AFPM.png E2E Mini Case Study Journey Framework https://www.sarahlarsonux.com/item-management-mini-case-study daily 0.75 2026-05-05 https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618497259178-6XJGK9GR6YAVBQL5L519/20140301_Trade-151_012-2.jpg Item Management Mini Case Study https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694583486-2PQT0LQ193RL7MCB6DX4/20140228_Trade+151_0046.jpg Item Management Mini Case Study https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694644871-IC85FNH781UNZSZEGHDR/Aro+Ha_0428.jpg Item Management Mini Case Study https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/a39afa24-d2ce-4114-b8cf-8c4e3187180c/iMac+24+inch.png Item Management Mini Case Study https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/aa1af7e0-02ef-4204-bc97-25772dc70621/Group+67.png Item Management Mini Case Study https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/40ae0c47-2e9c-4963-b194-10f03c23b0be/Slide+4_3+-+7+%282%29.png Item Management Mini Case Study https://www.sarahlarsonux.com/executive-workshop-mini-case-study daily 0.75 2026-05-07 https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618497259178-6XJGK9GR6YAVBQL5L519/20140301_Trade-151_012-2.jpg Executive Workshop Mini Case Study https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694583486-2PQT0LQ193RL7MCB6DX4/20140228_Trade+151_0046.jpg Executive Workshop Mini Case Study https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694644871-IC85FNH781UNZSZEGHDR/Aro+Ha_0428.jpg Executive Workshop Mini Case Study https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/df81ebc8-1490-4852-91ac-057f1bfa13d6/iMac+24+inch.png Executive Workshop Mini Case Study https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/aa1af7e0-02ef-4204-bc97-25772dc70621/Group+67.png Executive Workshop Mini Case Study https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/38ecfdc0-bddf-49e1-9f88-fbd6f36425b1/iPhone+15+Pro+%281%29.png Executive Workshop Mini Case Study https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/cefd0ce5-c5b7-4ba9-a574-ebdb12ed5407/Group+37.png Executive Workshop Mini Case Study Participants were broken out into 4 groups: Yellow, Red, Blue or Green https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/7cd586ef-8138-4895-89fd-e2562235219f/9+Use+Case+Worksheet+8.5x11+Print+10.png Executive Workshop Mini Case Study Activity 1: Participants diverged into breakout rooms where they completed an async worksheet for their personal "bids" using dot stickers. Participants then reviewed and discussed their bids in their breakout groups, identifying their collective top 3 use cases to move forward into the next round. https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/d07bde8f-4ed3-433c-a272-5e1eb3f27991/IMG_6709+2.jpg Executive Workshop Mini Case Study Activity 2: Completed boards and reasoning were then shared with the broader group. https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/9c1bb892-24ad-40bf-8bf1-aa64a003de28/Image+%286%29+%281%29.jpeg Executive Workshop Mini Case Study Activity 2: All participants converged by leveraging MoSCoW to prioritize 4 use cases using rationale from activity 1 to support group discussion. https://images.squarespace-cdn.com/content/v1/612445faf10a89568644cdd2/1848ae85-5835-4ad0-bc32-58c99d620341/IMG_6713+2.JPG Executive Workshop Mini Case Study Activities 3 & 4: Each participant rotated through 4 breakout rooms, each focusing on ideating risks for a prioritized use case. Risks and rationale were then shared with the full group before moving into a final voting session.